Legal

Booking terms

Last updated: 16 October 2026

These terms explain how booking a stay with Seven Lugard Apartments works, in plain language. By sending a booking request you agree to them. How we handle your personal information is in our privacy policy.

1. Booking requests

Sending a request through this website does not confirm a booking and no payment is taken on the site. Our reservations team checks availability and contacts you by the email address or phone number you gave us. Your booking is confirmed only when we confirm it with you.

Apartments held for a request that is not completed may be released so other guests can book them.

2. Prices and payment

• Prices are in Nigerian naira (₦) per apartment per night. The total shown on the site is an estimate until we confirm your booking.
• We agree with you how and when you will pay (for example by bank transfer or card) when we confirm your booking.
• If online card payment is switched on in future, card payments are handled by Paystack and we do not store your card details.
• Prices on the food menu include 7.5% VAT.

3. Cancellations and changes

• Cancellations made at least 48 hours before check-in are fully refundable.
• Cancellations made within 48 hours of check-in may be charged one night’s rate.
• To change or cancel a booking, contact us by email, phone or WhatsApp with your name and dates. Changes depend on availability.
• If we have to cancel a confirmed booking, we will tell you as soon as possible and refund any amount you have paid.

4. Check-in and check-out

• Check-in is from 2:00 PM and check-out is by 12:00 PM (noon).
• Early check-in and late check-out can be arranged subject to availability. Please ask us in advance.
• Tell us roughly when you expect to arrive, especially if it will be late, so we can have your apartment ready.

5. Airport and station pickup

We can arrange a pickup if you ask. Because fuel prices and other factors change, we agree the price with you directly before your stay rather than quoting a fixed fee. A pickup is arranged only once we have confirmed the price with you.

6. Pool and facilities

The swimming pool is for in-house guests only. Please follow any pool notices and staff guidance, and supervise children at all times. Opening times may change; ask the team if you are unsure.

7. Your responsibilities

• Give us accurate details when you book, including the number of guests.
• Treat the apartment, furnishings and shared areas with care and respect other guests and neighbours.
• You are responsible for loss or damage caused by you or your guests beyond normal wear and tear.
• Please look after your belongings. Seven Lugard Apartments is not liable for items lost or left behind, except where the law says otherwise.

8. Changes and contact

We may update these terms and will change the date at the top when we do. The terms in force when you booked apply to your booking.

Questions about a booking or these terms:

Seven Lugard Apartments
7 Lugard Crescent, GRA, Enugu 400102, Nigeria
contact@sevenlugard.com · +234 903 660 6363 · WhatsApp